Cancellation and Refund Policy
At ScienceX Education, which is a part of ScienceX Innovations LLP, we strive to provide our customers with the best possible experience when participating in our Olympiads, science competitions, and utilizing our SaaS websites. We understand that circumstances may change, and occasionally, you might need to cancel your registration or request a refund. This policy outlines the guidelines and procedures for cancellations and refunds.
Registration Fee
- Please note that the registration fee for our Olympiads, science competitions, and SaaS websites is non-refundable. This fee covers administrative costs, processing fees, and resources allocated to ensure a seamless experience for all participants.
- Once the registration fee is paid, it cannot be refunded, even if you decide not to participate in the event or utilize the services.
- Refunds will not be issued if a participant fails to receive rewards or for any other reason not explicitly stated in these terms and conditions.
Refundable Services
While the registration fee is non-refundable, some of our services such as SaaS Websites (If any) may offer refund options. These services will be clearly indicated during the registration process, and the terms and conditions for refunds will be provided separately for each applicable service.
Initiating a Return or Exchange
For services that are eligible for refunds, you can initiate a return or exchange by following these steps:
- Contact Us: Send an email to info@sciencex.org.in with your request for a refund or exchange. Please include your full name, contact information, order number, and the reason for the request.
- Provide Details: Clearly explain the reason for your refund or exchange request. This will help us understand your situation better and process your request more efficiently.
- Verification: Our team will review your request and may reach out for additional information if needed.
- Confirmation: Once your request is approved, you will receive a confirmation email outlining the next steps in the refund or exchange process.
Refund Processing Time
After your refund or exchange request is approved, we will process the refund within 7 days. Please note that the exact processing time may vary based on the payment method you used and other external factors. You will receive an email notification once your refund has been processed.
Contact Information
If you have any questions or concerns about our cancellation and refund policy, please feel free to contact us at info@sciencex.org.in Our customer support team is here to assist you and ensure a smooth resolution to any issues you may encounter.
Please remember that this policy is subject to change, and it’s your responsibility to review the terms and conditions before making a purchase or participating in our events and services. In case of dispute, only the courts of competent jurisdiction at Delhi shall have the exclusive jurisdiction in all matters.
Last updated: 01-07-2023
ScienceX Education
ScienceX Innovations LLP
D 42, South Ex. Part 1
New Delhi 110049
+919811240344